What do I do now?

Ask about costumes and props here. Please read the FAQs first before asking questions -- your question may have already been answered!
jabba974
GLG Member (Reserve)
GLG Member (Reserve)
Posts: 154
Joined: Tue Sep 09, 2008 7:03 pm
Legion ID: 8430
Location: Caledonia

What do I do now?

Post by jabba974 » Sat Jul 18, 2009 8:34 pm

So I have a problem. Without actually naming names, because of how things spread and peoples reputations and lively hoods can be damaged, I'll try and not use any names. I ordered a "costume" kit from what I believed to be a reputable supplier @ the begging of june hoping to have said costume by the first of july. Knowing that it would probly be cutting it close for an event we had upcoming. After not hearing from them in about 3 weeks I decided to send them an e-mail, and ask how everything was progressing, in which they responded that my order should be ready to ship out in about 2 weeks. So it should've been here @ the 11 of july. A couple of days before I was supposed to get my shipment, I emailed them again, and asked if everything was on schedule, because I was trying to plan time to put everything together. The e-mail I got back was that they had lost a worker, and now I wouldn't be getting my order until after the 1st of august. Now I understand that things come up and there are sometimes problems, but, there is a large event I was planning on attending with this costume, and am very disappointed!
My question is what am I to do? Do I get pissed off and demand my money back? Do I just take my lumps, and wait for it to show up? If I thought there was enough time, I might try to seek out a different supplier, but from what I've heard about these guys, is they do very very good work, and have a good reputation. The only knock I have so far is the lack of communication on there part, it seems that I have to keep asking about my order, and it usually takes a couple of days for them to get back to me.

Anybody have any advise?? Any would be great! Thanks

User avatar
Ripcode
GLG Member
GLG Member
Posts: 5459
Joined: Mon Oct 02, 2006 3:12 pm
Legion ID: 9296
Location: Muskegon, MI

Re: What do I do now?

Post by Ripcode » Sat Jul 18, 2009 8:53 pm

How did you pay for it?
Image

jabba974
GLG Member (Reserve)
GLG Member (Reserve)
Posts: 154
Joined: Tue Sep 09, 2008 7:03 pm
Legion ID: 8430
Location: Caledonia

Re: What do I do now?

Post by jabba974 » Sat Jul 18, 2009 11:07 pm

In full thru paypal, almost $800.00.

User avatar
Crimson
GLG Member (Reserve)
GLG Member (Reserve)
Posts: 5756
Joined: Thu Apr 08, 2004 7:27 am
Legion ID: 1800
Location: Sterling Heights

Re: What do I do now?

Post by Crimson » Sat Jul 18, 2009 11:25 pm

If you don't feel comfortable that they're going to fulfill their commitment, file a claim with PP and look for alternatives within the timespan that PP allows. Without knowing who you're dealing with, it's hard to say "yeah, they're like that but they're reliable" or "oh, that's an aberration...."

jabba974
GLG Member (Reserve)
GLG Member (Reserve)
Posts: 154
Joined: Tue Sep 09, 2008 7:03 pm
Legion ID: 8430
Location: Caledonia

Re: What do I do now?

Post by jabba974 » Sat Jul 18, 2009 11:35 pm

From a few people I've talked to that have had dealings with this person, they have always come thru, but I am very put out about the delay and not to sure how to handle it. I've seen there work and I dont know if I'd be satisfied with another supplier or not. If they had let me know about the delay a few weeks ago, I might have tried and gone with someone else, but, now it's a little late to make our next event.

Do you think it would be out of line to ask for some sort of compensation, or some free stuff for my troubles?
I've worked in the retail side of things before, and understand there are sometimes delays, but I've always informed my costumer's promptly.

User avatar
Crimson
GLG Member (Reserve)
GLG Member (Reserve)
Posts: 5756
Joined: Thu Apr 08, 2004 7:27 am
Legion ID: 1800
Location: Sterling Heights

Re: What do I do now?

Post by Crimson » Sun Jul 19, 2009 8:53 am

I do believe that asking for compensation would end poorly. Remember that this is not a "customer service" industry -- SW costuming is all about the underground "wink wink nudge nudge" You can't report anyone to the BBB. Your only recourse is to file a PP claim or just (politely) hound the supplier.

User avatar
Thumper
GLG Member
GLG Member
Posts: 1663
Joined: Tue May 03, 2005 7:07 pm
Legion ID: 1148

Re: What do I do now?

Post by Thumper » Sun Jul 19, 2009 11:24 am

I believe I know who you are talking about, as I was given the same explaination for items that I have been waiting on since June. You will get your items, I have no doubt about that as I have bought items through him before. And the quality is top notch. The unfortunate part is that there are lots of people waiting on stuff from him. :(

If you do decide to ask for a refund, I've heard from others that he is usually prompt in that department.
Brooke
TD 1148
Great Lakes Garrison

User avatar
Crimson
GLG Member (Reserve)
GLG Member (Reserve)
Posts: 5756
Joined: Thu Apr 08, 2004 7:27 am
Legion ID: 1800
Location: Sterling Heights

Re: What do I do now?

Post by Crimson » Sun Jul 19, 2009 11:35 pm

For the sake of argument, if the initials are "MC," then I'd be able to vouch for his integrity as well. If not, then I'm back off to the side and pretending not to know what we're talking about :)

User avatar
Wags
GLG Member
GLG Member
Posts: 2829
Joined: Thu Jun 14, 2007 12:32 am
Legion ID: 7195
Location: Allen Park, Mi 48101

Re: What do I do now?

Post by Wags » Mon Jul 20, 2009 3:04 am

Crimson wrote:For the sake of argument, if the initials are "MC," then I'd be able to vouch for his integrity as well. If not, then I'm back off to the side and pretending not to know what we're talking about :)
Yes you are correct Rome.

jabba974
GLG Member (Reserve)
GLG Member (Reserve)
Posts: 154
Joined: Tue Sep 09, 2008 7:03 pm
Legion ID: 8430
Location: Caledonia

Re: What do I do now?

Post by jabba974 » Mon Jul 20, 2009 3:10 am

Well, since a number of you guys have vouched for this "person" I will bow to others judgement, and continue my wait... But I'm still bummed :cry:

User avatar
Wags
GLG Member
GLG Member
Posts: 2829
Joined: Thu Jun 14, 2007 12:32 am
Legion ID: 7195
Location: Allen Park, Mi 48101

Re: What do I do now?

Post by Wags » Mon Jul 20, 2009 3:22 am

Yes, I would be very bummed as well... it sucks waiting for a new toy :mrgreen: But you will be happy in the end. :thumbs:

User avatar
Crimson
GLG Member (Reserve)
GLG Member (Reserve)
Posts: 5756
Joined: Thu Apr 08, 2004 7:27 am
Legion ID: 1800
Location: Sterling Heights

Re: What do I do now?

Post by Crimson » Mon Jul 20, 2009 7:40 am

Indeed. He is a good person and means well but the popularity of his work means that he's backlogged often. He does take his reputation in the community rather seriously.

User avatar
Lumpy
Great Lakes Base Member
Great Lakes Base Member
Posts: 7623
Joined: Sat Aug 23, 2008 9:28 am
Legion ID: 7189
Location: Kashyyyk

Re: What do I do now?

Post by Lumpy » Mon Jul 20, 2009 8:51 am

Agreed. TOP quality work, but not always the best with timetables. :wink:

User avatar
Medve
GLG Member
GLG Member
Posts: 2219
Joined: Thu Jan 20, 2005 10:47 pm
Legion ID: 1703
Location: Ypsi
Contact:

Re: What do I do now?

Post by Medve » Tue Jul 21, 2009 7:46 am

or communications. He just doesn't know how to say, "no, I can't. I have too much to do" to troopers. GReat stuff, when it eventually arrives.
Pants are evil and must be destroyed
http://www.facebook.com/ujvariart

User avatar
Mr Fett
TOD, Roster & Forum Cop
TOD, Roster & Forum Cop
Posts: 3821
Joined: Thu Nov 30, 2000 1:38 am
Legion ID: 0542
Location: East Lansing, MI

Re: What do I do now?

Post by Mr Fett » Tue Jul 21, 2009 10:12 pm

I've met or heard of many costume/prop makers who operate the same way. You'll get your stuff eventually, but they always seem to take on too many orders at one time when costumers are throwing money at them. Too hard to say "no, I don't want your cash right now, maybe later when I have time to spare." :lol:

jabba974
GLG Member (Reserve)
GLG Member (Reserve)
Posts: 154
Joined: Tue Sep 09, 2008 7:03 pm
Legion ID: 8430
Location: Caledonia

Re: What do I do now?

Post by jabba974 » Sun Jul 26, 2009 3:11 pm

Ok, i just got word that the man's finished my armor this weekend and will be Shipping it out Monday morning!!!! He came trhough for me! I can't wait!!! And you guys were right, he did what he could, even all the set backs he's had the past few months. Now if I can do my part and get it put together by Saturday. :P :thumbs:

User avatar
Lumpy
Great Lakes Base Member
Great Lakes Base Member
Posts: 7623
Joined: Sat Aug 23, 2008 9:28 am
Legion ID: 7189
Location: Kashyyyk

Re: What do I do now?

Post by Lumpy » Sun Jul 26, 2009 4:03 pm

Just a quick word of caution - don't be in such a rush that you do a "half-butt" job. It will be awesome to have you armored up Saturday, but it's better to have it done the right way so you don't have to spend time (and even more $$) to get it fixed up after a rush job. :thumbs:

Have fun :thumbs:

jabba974
GLG Member (Reserve)
GLG Member (Reserve)
Posts: 154
Joined: Tue Sep 09, 2008 7:03 pm
Legion ID: 8430
Location: Caledonia

Re: What do I do now?

Post by jabba974 » Thu Jul 30, 2009 8:55 pm

Ok, finished the chest plate, and installed the L.E.D.'s what do you guys think?Image
Image

User avatar
Crimson
GLG Member (Reserve)
GLG Member (Reserve)
Posts: 5756
Joined: Thu Apr 08, 2004 7:27 am
Legion ID: 1800
Location: Sterling Heights

Re: What do I do now?

Post by Crimson » Thu Jul 30, 2009 10:11 pm

Can you flip the battery holder the other way so that the opening isn't facing downward?

jabba974
GLG Member (Reserve)
GLG Member (Reserve)
Posts: 154
Joined: Tue Sep 09, 2008 7:03 pm
Legion ID: 8430
Location: Caledonia

Re: What do I do now?

Post by jabba974 » Thu Jul 30, 2009 10:21 pm

It's open on either end, so I can just flip the batt.

Post Reply